About Us
Top Shelf Jerky regards every person who contacts them, for any reason what so ever, to be a valued customer.
Top Shelf Jerky is committed to providing the best customer service possible and will endeavour to process each enquiry as quickly as possible.
Top Shelf Jerky are committed to providing our customers with high quality service which meets their reasonable expectations.
Top Shelf Jerky recognises that our customer's needs are as unique and varied as the individuals themselves. Business will be fair and completed in an appropriate time frame and our customers will be treated with honesty and integrity at all times. We will ensure that customers with special needs will be accommodated so as to not disadvantage or discriminate against them in any way.
We will listen to our customers and try to provide the services that they want. We will not assume that we know what they want; we will find out and listen to the facts.
We will make dealing with our business easy to do so. If an individual cannot directly help a customer, it is their responsibility to ensure that they find someone who can and then put them in contact with the customer. It is the responsibility of the person who receives the call to ring back the customer and advise them of a time when the appropriate person will help them.
Answers to any enquiry or complaint will be taken seriously with the view of satisfying customers to the best of our ability. Our response will be clear, concise, and straight to the point and directly address the original enquiry or complaint.
All telephone enquiries or complaints will receive at least an initial response by the next working business day.
All employees dealing with customers will identify themselves either verbally or in writing and when answering the phone will give their first name.
Top Shelf Jerky recognises that by providing high quality customer service we are helping to service our customers in the best possible way.