Refund policy

Refunds and Returns

This Refund and returns (“policy”) applies to the following products and services:

Top Shelf Beef Jerky

• We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (“Policy”)
• Any benefits set out in the Policy may apply in addition to consumer’s rights under the Australian Consumer Law.
• Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

• Under the Australian Consumer Law:
  • Our good and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled
    • to cancel your service contract with us: and
    • to a refund for the unused portion, or to compensation for its reduced value.
  • You are also entitled to choose a refund or replacement for manor failures with good. If a failure with the goods or a service does not amount to a major failure, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from failure in the goods or service.
• We offer refund, repairs, and replacements in accordance with the Australian Consumer Law.
• The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
• If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
• Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
• If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
• If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

• In the event that you receive the products or services you have purchase, as stated, but that you simply change your mind, we may, at our discretion, offer you a refund or exchange, provided that:
  • You notify us within 30 day or receipt.
  • In the case of services, the services have not already been performed.
  • The following conditions are satisfied:
    • Product kept in original packaging

• In the event that the product you ordered has been damage during delivery:
• We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 30 days from the date or receiving the product.

• Notwithstanding the other provisions of the Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
    
    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
    
    To start a return, you can contact us at admin@topshelfjerky.com.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
    
    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
    
    You can always contact us for any return question at admin@topshelfjerky.com.au.
    

    
    

    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    
    

    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
    
    Unfortunately, we cannot accept returns on sale items or gift cards.

    
    

    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    
    

    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    
    

    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at admin@topshelfjerky.com.au.

    You misused the said product in a way which caused the problem.
  • You knew or were made aware or the problem(s) with the product or service before you purchase it.
  • You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
  • Any other exceptions that apply under the Australian Consumer Law.