Shipping policy

Shipping Costs for Returns

  • In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the “Retuned Product”) back to us, as well as any cost of shipping any replacement product to you.
  • If the Retuned Product can easily be shipped or returned, then you are responsible for organising for the Retuned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage. Shipping or transportation costs for the Retuned Product.
  • If the Retuned Product is too large, too heavy, or otherwise too difficult to be removed and retuned by you, and is believed to be eligible for a repair, replacement or refund under terms of the Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.

Response Time

  1. We aim to process any requests for repairs, replacements or refunds within 24 hours of receipt.

How To Return Products

  1. You can contact us at the end of this Policy to discuss a return using the information.
  2. Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
  3. To be eligible for a refund, repair or replacement, you must provide proof of purchase.
  4. You may be required to provide a government issued identification to qualify for a refund, repair or replacement.